PAYMENT TERMS & CANCELLATION POLICIES

By booking with us directly via the BnB Host Management booking website, you are receiving a cheaper accommodation rate than the other booking platforms.

PAYMENT TERMS FOR STAYS UNDER 28 NIGHTS:
Your Payment will not be charged to your nominated credit card until 30 days before your check-in date.

CANCELLATION POLICY FOR STAYS UNDER 28 NIGHTS:
There are no cancellation fees if you cancel at any time up to 30 days before your check-in date; NB: If a guest is entitled to a refund, we reserve the right to pass on any credit card transaction fees related to this booking.
Cancellation after 30 days before arrival will be charged the full amount.
NB: No deposit is required however, if you would feel more secure making a deposit please speak to your host to arrange a deposit.
"Extenuating Circumstances" may be taken into consideration and full or partial refunds may be approved. NB: If a guest is entitled to a refund, we reserve the right to pass on any credit card transaction fees related to this booking.

PAYMENT TERMS FOR STAYS 28 NIGHTS & OVER:
20% non-refundable deposit is required at the time of booking. The remaining balance of your Payment will not be charged to your nominated credit card until 30 days before your check-in date.

CANCELLATION POLICY FOR STAYS 28 NIGHTS & OVER:
A full refund will be issued if cancelled within the 48 hours 'Grace Period' from the time the booking was made. After that time has passed, the 20% deposit is non-refundable. There are no further cancellation fees if you cancel at any time up to 30 days before your check-in date. NB: If a guest is entitled to a refund, we reserve the right to pass on any credit card transaction fees related to this booking.
Cancellation after 30 days before arrival will be charged the full amount.
"Extenuating Circumstances" may be taken into consideration and full or partial refunds may be approved. NB: If a guest is entitled to a refund, we reserve the right to pass on any credit card transaction fees related to this booking.

SECURITY BOND
The Security Bond will be pre-authorised on your credit card as an "Authorised Hold" only and will automatically be released 7 days after check-out and after an inspection has been carried out.
The Bond will only be withheld in the unlikely event that damage to the property has occurred.

NB: If you choose to pay for your reservation directly into our bank account, then the following will apply: The Security Bond will need to be transferred as a separate bank transaction (Ref: Security Bond) and will be refunded within 7 days after check-out and after an inspection has been carried out.

BOOKING POLICY

We don't accept bookings for groups aged under 25 years.

You and your guests agree to our No Smoking, No Parties & No Pets Policies. PLEASE NOTE. If you are staying at a property that allows house-trained pets, you agree to abide by our pet policy provided in your booking confirmation & check-in messages.

Please note that your reservation is not 100% confirmed until you have filled out our IDV Form.

You agree that only those you have nominated will stay at the property and no extra guests will stay unless previously discussed with your Host.

You agree to provide full names, contact numbers & age range of all your guests.

You agree to provide us with your email address & an Australian contact number.

If staying at one of our waterfront properties or a property with a pool for private or public (i.e. resort pool) use, you agree to take full responsibility for all children, non-swimmers & pets around and in the water. You agree that we have communicated this with you and you waive all liability against the owner and host of the property.

All guests shall behave respectfully and shall be good neighbours, respecting the rights of the surrounding property owners & tenants. Failure to abide by these terms may result in immediate removal from the property.

You are responsible for any breakage or damage costs (or related costs) in or to the property - along with any extra costs that may result - which are caused by any guest.

The host can refuse to allow any guest or all guests into the property or ask the guest or any guests to leave if they reasonably believe the guest or any guest (or any other person invited by any guest to the property) are behaving illegally or that any damage is likely to be caused, has been caused or is being caused as a result of any guests behaviour or any person invited to the property and without providing a refund of any payment the guest has paid for the booking and the host will not be legally responsible to find any alternative accommodation.

All guests must not hold events (such as parties or conventions) at the property without the advance written consent of the host. Any of these cases will allow the host to terminate the agreement without providing a refund of any payment the guest has paid for the booking and the host will not be legally responsible for finding any alternative accommodation.

All guests must allow the host, owner or representative (including workmen), with reasonable notice, access to the property at any reasonable time during their stay (except in an emergency or if a problem needs sorting out quickly and the guest cannot be contacted in time). In these situations, the host can enter the property at any time without giving you prior notice.

By agreeing to these Terms & Conditions, as acknowledged by clicking on the link and signing our Short Term Rental Agreement and submitting our ID requirements, all guests & visitors waive, discharge and agree to hold harmless the host & owner from all damages or injuries arising from or related to all guests stay at the property, including without limitation, any accidents or injury to any guest, guest’s visitors and associates, and loss of money, jewellery or valuables of any kind. All guests are responsible for keeping their valuables safe at all times.

Kind Regards
Dave & Robyn
BnB Host Management
Melbourne VIC, Australia
info@bnbhostmanagement.com

Cancellation, Payments & Booking Policies