Riverside Views - Docklands - Melbourne

極差 Positive: 風景 Negative: We stayed at a Melbourne accommodation listed on Booking.com from February 12 to February 19. Without giving us any prior notice, the host imposed excessive cleaning requirements on us, which caused us to check out 30 minutes late. They then used this as a reason to demand that we pay USD 50. In the end, they even charged approximately USD 318, without informing us in advance. At the beginning, neither verbally nor through messages did they inform us that checking out 30 minutes late would result in an additional USD 50 penalty. Therefore, there was no verbal agreement or any form of contract regarding this charge. First, the accommodation provider, who is the disputed charging party, only sent us a message at 10:00 p.m. on the night before check-out, requiring us to complete extremely complicated cleaning tasks. Therefore, on the morning of check-out, we actively cleaned the property and disposed of the garbage. However, this last-minute requirement caused us to be unable to check out on time. This was not something we intended or wanted; rather, we were placed in a semi-forced situation. In addition to using the delayed check-out as a reason, they requested an additional deduction beyond the basic USD 50 deposit. In subsequent messages, they further claimed that we “did not return the spare key and remote control,” using this as justification to withhold even more of the deposit. However, we have photos and videos proving that we placed all keys and remote controls requested by the host in the correct location. There was no failure to return them. Second, another reason they provided for the additional charge was that the cleaning staff did not bring a spare key, and therefore our delayed check-out caused them to retrieve a spare key, resulting in additional labor costs that they demanded we pay. We believe that carrying a spare key should be their own responsibility. This issue should not be shifted onto us as a basis for demanding additional payment.

Would highly recommend for short or long stays. Positive: Ease of access and great location. Family friendly. Area was quiet with good views

Loved staying at riverside views. Such a quiet area right in the city. Everything you need close by. Restaurants, supermarkets, tram, river walks dfo etc. Communication is excellent. Thanks for having us.

Host was very helpful

Positive: The location was very close to tramlines. Appartment very spacious. 2 bathrooms was great.